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A liaison officer is in charge of working with different people, organizations or agencies to help them accomplish a common goal. To do this, the liaison officer must oversee communications, and coordinate efforts between these different entities as well as the general public. Liaison officers can work in both the private and public sectors, but most are employed by public safety agencies.
Coordination of Departments
Getting various agencies to work together towards a single goal is the primary responsibility of a liaison officer. For example, in a school shooting or invasion situation, police, fire and medical services may need to be on the same scene to perform safety duties, with counseling and clergy services also present at the same location for other support. A liaison officer in these cases ensures that the police and fire departments have maintained safety before medical and counseling services begin, and provides communication and logistical support to ensure that all services are provided efficiently.
Communication and Representation
A liaison officer is the point of contact for the news media and possibly the general public for information about emergency situations or department operations. He may communicate through press releases, press conferences or interviews. In addition, the liaison officer may coordinate social media updates, as well as telephone call-in services for community members with the need for more specific information.
Mediation and Dispute Resolution
Types of Liaison Officers
Liaison officers commonly work in police and fire departments, due to these agencies' exposure in crisis events. Liaison officers also work with courts as "bridges" between the legal system and the public or public agencies. Schools also use liaison officers as a way to connect police departments to the students in a productive way. A private sector company may also use a liaison officer to promote and enhance its public image.
Necessary Skills and Training
Liaison officers must have good organization and communication skills, as they must manage communication between people with different training and skill sets to allow them to work together effectively. When working with a police or fire department, a liaison officer may need to complete the minimum training requirements of a police officer or fire fighter. A liaison officer must also be a strong leader.
Earning Potential and Growth Projections
Community liaison officers earn a median annual salary of about $40,000, according to PayScale. This breaks down to $16.79 per hour. Those in the lowest 10 percent on the earning scale make about $28,000 each year ($12.43 per hour), while those in the 90th percentile take home as much as $59,000 annually ($24.82 per hour).
美国劳动统计局统计项目项目认为，包括联络人员的公共关系专家的机会应在2016年至2026年间增长约9％ - 与国家平均工作增长为准。联络官可能会在其职业生涯中，成为副董事，计划经理，项目经理或物流官员。
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